How to process a refund?

If a payment goes wrong, it is easy to process a payment:

1. Log into your PayDock account
2. Go to 'Payments'
3. On the tab 'Charges' choose the transaction you would like to refund
4. Click 'Actions' in the rightmost column
5. Choose 'Refund request'
6. Enter the amount you would like to refund. Kindly note that it can be either equal or less than the amount paid.
7. Click 'Refund'
8. Done :)

The refund will come through within 24-48 hours.

Nota bene! If the charge was processed as a direct debit payment, and the payment is in status 'requested', you will need to either wait for the status to change to 'complete' (meaning the money has cleared from customer's bank account) or to contact the bank directly, so that they cancel the transaction on their side. The transaction can currently not be cancelled on PayDock side in the "requested" status.