Subscription Reactivation

If you have a subscription fail due to:

• zero retry attempts remaining or,
• payment source error (expired credit card, insufficient funds etc;

it is now possible to reactivate the subscription. While you can do this at any time on the existing payment source, you may wish to consider updating target payment source, adding a new payment source, or reaching out to your customer to ensure they have sufficient funds.

To reactivate a subscription, visit your PayDock account and go to Payments > Subscriptions (link). Choose the subscription you wish to update and under the "Actions" menu click "Reactivate".

A couple of points to remember:

1. You can only reactivate the failed subscriptions. Expired subscriptions which have 'completed' as specified do not qualify for reactivations.
2. After subscriptions is reactivated, PayDock will charge the Customer for any/all scheduled payments that have been missed while the Subscription was in the 'Failed' state. For example, if you decide to rectify a Failed Subscription after 3 few months of being in the 'Failed' state, it will charge the customer for the missed months on the next scheduled payment attempt.

Screenshot of action in interface

You can also trigger this through the API by updating the status to "active" with the following request.

HTTP POST

/v1/subscriptions/{subscription_id_here}

{

status:active;

}

View our API docs for the complete list of parameters which can be updated with this request.