What do the realtime payments notifications mean?
Written by Omar Najjar
Last update: Sunday, Aug 05, 2018
Last update: Sunday, Aug 05, 2018
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– Send an alerts when a transaction is processed successfully. This can include rich HTML receipts and SMS confirmations (for example).
- – In the event a transaction is not process successfully let your customer or team know so they can update payment details or try a new payment source/type.
- – Encourage your customers to update their credit cards and advise your admin team if a credit card is about to expire. This reduces lost revenue from the processing of inadvertently expired cards.
- – Started a new recurring payment with a valued customer? Say thanks straight away!
- – Things don't always go to plan, let your customers now if for some reason their subscription couldn't start.
- – Come to the end of a payment plan or subscription? Invite your customers to re-engage or thank them for their partnership with you. This is your trigger to deepen the relationship and say thanks.
- – If we receive a 'hard fail' on a payment (fraudulent activity or expired card for example) we'll let you know through this notification.
- – If you want to isolate simply your recurring payment transactions from any one-off transactions, this notification will help you.
- – If a subscription has a failed payment, you can instantly be aware of it. This will assist your service delivery and reduce costs.
- – If a subscription has its amount, date, frequency or any other element changed, you can confirm with your customer or let the admin team know in real time.
- – Be notified if a refund has been requested on a transaction.
- – Be notified if a refund is successfully processed on a transaction.
- – Be notified if a refund request fails.
- - Lets your customers know when their card is 1 month away from expiring
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Written by Carmen Lincolne, Kate, Rob Lincolne and 1 other.